Shipping

 

Shipping costs

Free shipping when you buy two candles or more - yay!

UK orders for 1 candle:

Royal Mail Signed For (2-3 working days): £4.40

Royal Mail Special Delivery Next Day Guarantee: £8.55*

*order before 1pm Monday-Friday, not guaranteed for Saturday delivery.

Risk

The products will be at our risk until delivery. Once the products have been signed for the risk (of loss, damage etc) shall then passes to the customer.

Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

International Orders:

We currently ship to Europe and the U.S

Europe tracked delivery 3-5 working days: £7.80

United States tracked deliver 7-10 working days: £9.95

Tracking

Your tracking reference can be found on your shipping notification email from eym.

Amending an order

If you need to amend any details (such as delivery address) of your order please contact us immediately hello@eymnaturals.com as once an order has been shipped they cannot be cancelled or amended.

Please Note

  • Items must be returned unworn and in good and saleable condition.

  • We recommend all returns are sent using an insured and recorded delivery service with tracking and scanning.

  • eym does not accept liability for any returned goods lost or damaged in the post.

  • Please be sure to include your order number when returning the piece. 

  • Returns outside the stated time frame will only be accepted at the discretion of eym.

  • Refunds will only be made to the card used to purchase the goods with.

  • Credit and Debit Card refunds may take up to 10 working days for your bank to complete.

  • eym does not accept liability for the length of time particular banks take to process refunds.